Shipping & Return Policy
Last Updated: [23 July, 2025]
At PrakritiOnline.store, we aim to deliver a smooth and reliable shopping experience. Below are the details of our shipping and return policies.
📦 Shipping Policy
1. Order Processing Time
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All orders are processed within 1–3 business days (excluding Sundays and public holidays).
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You will receive a confirmation email and tracking number once your order is shipped.
2. Shipping Time
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Metro cities: 3–5 business days
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Other locations: 5–8 business days
(Delivery timelines may vary slightly due to logistics or unforeseen circumstances.)
3. Shipping Charges
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Free shipping on all orders above ₹[Insert amount]
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A standard shipping fee of ₹[Insert amount] applies to orders below the minimum free-shipping amount.
4. Delivery Partners
We use trusted logistics providers to ensure timely and safe delivery of your orders.
🔄 Return & Refund Policy
We take pride in our quality and service. However, if you are not satisfied with your purchase, here’s how we handle returns:
1. Eligibility for Return
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You may request a return or replacement only if:
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The product is damaged, defective, expired, or incorrect.
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Return request is made within 3 days of delivery.
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The item is unused, in original condition, and has all original packaging and tags.
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2. How to Request a Return
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Email us at prakritionlinestore@gmail.com with:
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Order ID
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Reason for return
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Photos of the product (if damaged or incorrect)
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3. Refund Method
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Once approved, refunds will be processed to your original payment method within 5–7 business days after the returned item is received and inspected.
4. Non-Returnable Items
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Opened or used products
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Personal care items (if hygiene seal is broken)
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Customized or made-to-order items
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Sale or clearance items (unless damaged)
📝 Important Notes
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We reserve the right to decline return requests that do not meet our return policy conditions.
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In case of disputes, our decision will be final.