Shipping & Return Policy

Last Updated: [23 July, 2025]

At PrakritiOnline.store, we aim to deliver a smooth and reliable shopping experience. Below are the details of our shipping and return policies.


📦 Shipping Policy

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email and tracking number once your order is shipped.

2. Shipping Time

  • Metro cities: 3–5 business days

  • Other locations: 5–8 business days
    (Delivery timelines may vary slightly due to logistics or unforeseen circumstances.)

3. Shipping Charges

  • Free shipping on all orders above ₹[Insert amount]

  • A standard shipping fee of ₹[Insert amount] applies to orders below the minimum free-shipping amount.

4. Delivery Partners
We use trusted logistics providers to ensure timely and safe delivery of your orders.


🔄 Return & Refund Policy

We take pride in our quality and service. However, if you are not satisfied with your purchase, here’s how we handle returns:

1. Eligibility for Return

  • You may request a return or replacement only if:

    • The product is damaged, defective, expired, or incorrect.

    • Return request is made within 3 days of delivery.

    • The item is unused, in original condition, and has all original packaging and tags.

2. How to Request a Return

  • Email us at prakritionlinestore@gmail.com with:

    • Order ID

    • Reason for return

    • Photos of the product (if damaged or incorrect)

3. Refund Method

  • Once approved, refunds will be processed to your original payment method within 5–7 business days after the returned item is received and inspected.

4. Non-Returnable Items

  • Opened or used products

  • Personal care items (if hygiene seal is broken)

  • Customized or made-to-order items

  • Sale or clearance items (unless damaged)


📝 Important Notes

  • We reserve the right to decline return requests that do not meet our return policy conditions.

  • In case of disputes, our decision will be final.